AI Tools in Therapy: A Growing Trend with Privacy Concerns

Mental health therapists are increasingly using artificial intelligence tools for recording sessions and managing administrative duties. These AI tools automate tasks like note-taking and documentation. While they offer efficiency, some patients express privacy concerns.

Patient Concerns

Molly Quinn, a librarian from Fayetteville, Ark., had trusted her therapist deeply until she learned that an AI tool was being used to transcribe sessions. She felt uneasy knowing her conversations were being recorded. Quinn’s trust in her therapist was shaken, leading to her decision to seek a new clinician.

The Rise of AI in Therapy

A growing number of therapists across the U.S. are adopting AI tools that record sessions and create transcripts automatically. Software companies, like Berries, claim these tools can significantly reduce administrative burdens, allowing therapists to focus more on their clients.

Berries is designed to reduce administrative burden without interfering with the therapeutic experience itself. – Tal Salman, CEO of Berries

The AI system deletes the audio recording post-session, while transcripts remain on HIPAA-compliant U.S. servers.

Privacy and Consent Issues

Even with HIPAA compliance, privacy breaches remain a concern. Experts like Kellie Owens from NYU highlight the limitations of consent forms and stress that recording should involve verbal consent. Patients need assurance that their private data is secure.

Adoption Among Clinicians

Some therapists, like Kym Tolson, embrace AI tools to decrease administrative tasks dramatically. Tolson finds the technology beneficial, reducing her documentation time significantly. For many therapists, AI tools allow more time for client interaction rather than paperwork.

Security and Trust Concerns

Despite potential efficiency gains, AI’s presence can alter therapy dynamics, as clients may sense an additional listener. Concerns extend to data security and possible errors in AI-generated notes, which can impact legal records if subpoenaed.

Public Perception

Americans show hesitancy toward AI in mental health care. A YouGov survey revealed only 11% are open to its use, with privacy and accuracy being major concerns. Trust issues are more pronounced in mental health, where conversations are personal and private.

For patients like Molly Quinn, the use of AI tools in therapy remains unsettling. Although Quinn continues therapy with a new provider, she maintains strict boundaries regarding the use of technology during sessions.